Terms of Service

Our Patient Rocket Program is a dynamic marketing service tailored specifically for regenerative medicine practices. By leveraging advanced marketing techniques and data-driven strategies, we ensure that your practice stands out in a competitive landscape with targeted Ad campaigns, engaging content, landing pages, and more.

Communication from us is opt-in only via e-mail, phone call and SMS. We have received your information from an online Ad or submission on our website where you submitted your contact information due to interest in our marketing services.

You can cancel the SMS service at any time. Simply text "STOP" by replying to any message. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected] or call (910) 431-4330. Carriers are not liable for delayed or undelivered messages.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. For privacy-related inquiries, please click to our privacy policy.

Please note, your statement payment descriptor will be from "BCNS".

The Purchase Agreement (known as the “Agreement”) is valid as of the purchase date and finalizes the Agreement between (BCNS hereinafter referred to as "Agency"; -and- the purchaser hereinafter referred to as the "Customer."

Collective, the Agency and the Customer are referred to as "Parties." The Parties agree to the following recitals:

Whereas, the Agency is in full legal capacity as a company specializing in the field of Facebook and Instagram Social Media advertising & funnel development;

Whereas, the Agency affirms that it has the required experience and ability to provide the Customer with the Services;

Whereas, the Agency agrees to be so engaged and to provide the Customer the Services, all subject to the terms and conditions contained herein;

WHEREAS, the parties desire to express in writing their mutual understanding and agreements with respect to this engagement; and,

NOW, THEREFORE, in consideration of the mutual promises and covenants contained herein, and other good and valuable consideration, the parties hereto, intending to be legally bound, do hereby agree as follows:

The Agency lead generation

Ad Budget to pay Social platforms is NOT included

Social Media Marketing is done on Facebook and Instagram as a combined placement effort

Sales & Lead Tracking System Built For You within 2 weeks from submitting your on-boarding form. This usually takes less than 7 days.

Complete Follow Up Funnel System Built For You, including Text, Email & AI follow-up

Proven Ads in your industry built and ready to go in customers META Ads Manager

If customer does not have their own Ads manager, the customer is welcome to use the Agency Ads Manager with Ad Budget required to run Ads

All set-up of any Ad accounts, which may include audience research, and testing including Interest, custom, and LLA audiences, social proof campaigns, retargeting campaigns, dynamic product ads, conversion campaigns and full funnel development, bi-weekly detailed reporting and up-to daily communication.​

Specific timeframes of deliverables will be provided to customer but are subject to change in the occurrence of unforeseeable events or circumstances beyond the agency’s control.

The Customer may avail from the Agency for consultation on the nature, timing and extent of these services either via email, over the telephone, in person, or at Customer’s office.

Email & Text usage

Unlimited email and text usage is limited to normal usage of an account up to 500 text and 500 emails per month, combined . Any mass message campaigns sometimes referred to as "reactivation campaigns" are additional if they exceed 500 texts or emails per month as mentioned above.

Mass Text or Email campaigns, know as Reactivation Campaigns, cannot contain more than 2 emojis and no images are allowed.

Any unapproved usage charges for Text and/or Email messaging will be passed onto the customer. Text and Email usage is capped at $100 per month. Reactivation campaigns may be additional as each customer has a different amount of contacts. All additional text and Email charges are passed to the customer at wholesale cost.

FEES

For undertaking the engagement and for other good and valuable consideration, including but not limited to, the substantial benefit the Customer will derive from the Agency’s services, the Customer agrees to compensate the Agency a professional fee listed in check out on the payment page. All prices quoted are in USD. Late payments or failure of payments will result in immediate cessation of all work carried out by the Agency. All work and deposits remain the sole right of the Agency until payment is made. Ad Spend budgets are subject to a minimum of a 25% hold back due to processing and other associated platform fee's.

RECURRING PAYMENT CYCLE / CANCELLATION STIPULATION

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This agreement automatically continues month-to-month starting 30 days after THE AGREEMENT/CONTRACT is initiated by The Customer. The Customer has the option to terminate this agreement for AI Call Center at any time with a written 30-day notice. If a termination notice is received 30 days or less there will be a final payment charge for a final month of service. The Agency commits to the assurances found in these terms at the end of this agreement. The Agency can terminate this agreement by giving one week notice, in writing, at any time for any reason. All pending invoices must be paid in full by the last day of termination. Any legal fees related to early or improper termination of this agreement are the responsibility of the The Customer. Cancellations can also be done by emailing [email protected]

This month-to-month contract expires 12 months following initiation / execution.

CHARGEBACKS

Chargebacks are a violation of this agreement. The customer should work out a reasonable solution with the Agency. If a chargeback does occur by the customer, the Agency will provide evidence, send the customer to collections and, in some cases, present the Customer with court papers to settle this matter. The Agency is fair and reasonable and will make every attempt to settle any discrepancy.

INACTIVITY PERIODS

Inactivity of Ad Campaigns or services caused by The Customer or lack of Ad Budget to run campaigns is no fault of The Agency and does not allow for a refund or any pre-mature cancellation of services. Agency does pay third-party software fee's per account and only accepts work from a maximum number of customers at any given time, thus the reason for non-activity charge periods.

GUARANTEES PROVIDED

The agency does not guarantee a specific result on the client's Ad Spend or marketing. There is no guarantee in relation to the quality of leads, Facebook Account issues or sales made by the Agency or Customer’s team.

REFUNDS

All payments shall be non-refundable and non-assessable. No refunds or compensation are available on Ad Spend. No refunds are made for inactivity periods. No refunds are available on the monthly subscription fee paid to The Agency. Client has the right to continue with their CRM buildout and account for a cost of $299/month. Overages stemming from texts, emails, and other campaigns will be billed to the card on file.

PAYMENT SCHEME

The Customer agrees to settle the Agency’s professional fee in US Dollars.

NON-DISCLOSURE

Both parties mutually agree that certain confidential information may be exchanged during the course of this engagement. To ensure the protection of such information and in consideration of the agreement to exchange said information, the parties agree not to disclose the following.

a. Technical materials, models and relevant technical articles, technical reports owned by either party; b. Sales materials, including but not limited to all quality management methods, pricing methods, sales methods and customers’ materials;

b. All the intellectual property rights (including those exclusively owned by either party, whether owned now or developed in the future); and,

c. Any other information that either party claims as confidential.

The Client agrees that the Agency may, from time to time, share testimonials and results achieved as a result of service provided for marketing purposes. The Client can request that personal and brand information be omitted from case studies and testimonials.

MISCELLANEOUS

​- Non-transferability: The rights and obligations under this Agreement are personal to the Customer. The Customer may not assign or transfer any rights or obligations under this Agreement.

Mutual Indemnification: Both parties will, at their own expense, defend, indemnify, and hold the other, its agents, and employees harmless from any and all claims, actions, liabilities, injuries, damages, losses, grants, costs, and expenses, including attorney fees, arising out of or in connection with any use of the Program(s) of this Agreement.

Integration: This Agreement, along with any additional terms or policies incorporated herein by reference, represents the entire Agreement between the Customer and Consultant concerning the Program.

Exception to terms: The only exception to the terms in this agreement are accepted in writing via e-mail from a member of the Agency. The before mentioned e-mail will serve as an amended version to the specific terms mentioned in this agreement and supersede terms listed in this agreement.